While some viewers were quick to label the star as “rude” or “snobby” for her brief interaction with director Cole Walliser, the man behind the camera says everyone needs to take a breath.

Walliser posted a video on January 18 to address the hundreds of comments criticizing Lopez’s behavior. Fans claimed she ignored him, but Walliser says that isn’t how it felt on the ground.

“I didn’t take it personally. It didn’t feel rude in that moment,” he explained to his followers.

The director clarified that what looked like a cold shoulder was actually just a matter of logistics. By the time Lopez reached his station, the red carpet was officially closing and celebrities were being rushed inside to start the show.

Walliser noted that Lopez knew exactly what she wanted to do for the shot and was simply getting into position. “It’s just unfortunate that the position was she was facing away from me,” he said. “So I am talking to her, she is looking away, but she’s getting ready for the move. I knew what she was doing.”

Walliser reminded fans that the Glambot is a choice, not a requirement. He expressed gratitude for any celebrity who takes the time to stop at his station during such a “crazy environment.”

“Nobody’s forcing you to do these things,” he said. “If you want to do it, you can. Anyone who stops, I already liked you because you’re taking the time to do my thing.”

He also pointed out that red carpets are work environments where stars are often tired, rushed, and managing dozens of requests at once. He concluded by stating that he has never felt disrespected by a celebrity during a shoot.

Despite the online drama, Lopez turned heads at the event in an archival Jean Louis Scherrer Haute Couture gown from 2003. The look featured a silk tulle skirt and was paired with Louboutin shoes.

The actress and singer is currently keeping busy with her “Up All Night” concert residency at Caesars Palace in Las Vegas.